Interface Not Running

The error message "Interface Not Running" refers to the local interface program, which enables the communication between your local hard interfaces on site (such as Call Accounting, Maid Dial-In Room Condition, or a Non-Skyware POS) and the cloud based Skyware Systems servers. Local installations are not cloud based. When the error message "Interface Not Running" appears it means that the local interface program is not running, and thus there is no communication between the Skyware and non-Skyware parts of your system.

Note: This does NOT affect Credit Cards or Reservations. Skyware is always running regardless, even if the interface is down. The error message means that the COMMUNICATION between Skyware and the interface is not currently working, not that Skyware itself is not.

Communication between Skyware servers and hard interfaces is via a program called "SkyIntSrvWin.exe", which is the server for Windows, installed locally (on a computer) at your Property. The program no longer running might be caused by logging off or shutting down the machine that is running the program - ideally, the computer used for this program would be a dedicated machine that is otherwise not used for running your business. It may also be caused by something such as a Windows update taking place, or new anti-virus settings that should be adjusted.

Whatever the cause, "Interface Not Running" means that the local program is not running, and will need to be restarted.

Note: Skyware advises that if you have to restart the SkyIntSrvWin executable, it is recommended that you restart the Comtrol Lodging Link Appliance as well. This is as simple as pressing and holding the LEFT toggle switch on the front of the unit, until the RED light starts to blink.

To restart SkyIntSrvWin.exe:

 

Note: You will need the log-in and password for the specific local machine hosting the program to restart SkyIntSrvWin.exe.

 

Locate the local machine that runs this program. (Often the Comtrol Lodging Link Appliance unit will be nearby). Ensure that the machine is currently switched on and working.

 

Log in and double click the icon representing the program to restart it.

 

If this does not work, you may need to re-start the machine.

Note: Be sure to check before restarting any machines that other parts of your Property will not be affected by doing so.

To restart the Comtrol Lodging Link Appliance:

 

Front:

Back:

Press and hold the LEFT toggle switch on the front of the unit, until the RED light starts to blink.

If you have any issues with restarting the program and reconnecting the interface, please contact us at Skyware - we are here to help. Call 877-759-9329 (SKY-WEB9), or email us at Support@SkywareSystems.com with any questions, any time.

Date Updated March 08, 2021